1. Digital-Only Services
It Is Unique Official operates as a digital-first, community-based platform. We do not sell or ship physical products.
Any paid access, services, or features provided are delivered digitally.
2. No Automatic Refunds
Due to the nature of digital access and immediately available services, payments are generally non-refundable.
3. Refund Eligibility (Exceptional Cases)
Refunds may be considered only in limited and exceptional circumstances, including:
- Duplicate or accidental payment
- Technical error resulting in non-delivery of access
- Payment processed but service not activated
4. Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after access is granted
- Failure to meet contributor eligibility requirements
- Violation of community rules or policies
- Suspension or termination due to misconduct
- Lack of usage or dissatisfaction with free resources
5. Refund Request Process
To request a refund (if eligible), contact us with the following details:
- Registered email address
- Transaction reference or payment ID
- Reason for the refund request
6. Review & Processing
All refund requests are reviewed manually. If approved, refunds will be processed through the original payment method where possible.
Processing time may vary depending on payment provider policies and banking systems.
7. Partial Refunds
Partial refunds may be issued at our discretion in rare cases where limited access was provided before a verified issue occurred.
8. Policy Updates
This Refund Policy may be updated to reflect operational, legal, or platform changes. Updates will be published on this page.
Effective Date: January 1, 2025