AI IntegrationClient: SaaS Company
AI-Powered Documentation Search for a SaaS Product
Added grounded, retrieval-augmented search to a large documentation set, cutting support tickets significantly.
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Challenge
A SaaS company's documentation had grown large and hard to navigate, driving repetitive support tickets for answers that already existed in the docs.
Solution
We built a retrieval-augmented search assistant grounded strictly in their documentation, with source citations and a privacy-preserving data pipeline that runs on their own infrastructure.
The key was grounding: the assistant only answers from the customer’s own content and always links to the source, so users can verify every response.
Results
- 32% reduction in documentation-related support tickets
- Answers cite their source pages
- No customer data sent to third parties