At It Is Unique Official, we strive to deliver high-quality digital products including online files, downloadable resources, templates, and other non-tangible items. As all our products are digital in nature, they are made available to you immediately upon purchase. Therefore, all sales are final, non-returnable, and non-exchangeable.
1. Digital Product Nature
Unlike physical products, digital goods cannot be returned once delivered or downloaded. Once access is provided or a file is downloaded, the transaction is considered complete. For this reason, we do not offer returns, replacements, or cancellations after a purchase has been successfully processed.
2. Eligibility for Returns
Since our products are digitally delivered, returns are generally not applicable. However, in rare cases such as duplicate payments, file corruption, or download errors from our side, we will review your request and may offer a resolution at our discretion.
- If you were charged twice for the same order, please contact us immediately with payment proof.
- If the downloaded file is incomplete or corrupted, you may request a fresh download link.
- No refunds or returns will be processed for change of mind or incorrect product selection.
3. Product Information & Responsibility
We urge customers to carefully review product descriptions, features, previews, and system requirements before making any purchase. Each listing on our website contains detailed information to help you make an informed decision. It is the buyer’s responsibility to ensure compatibility with their devices and intended use.
4. Technical Issues & Support
If you face any technical difficulties while accessing or using a purchased digital product, our support team will be happy to assist. Please reach out with your order details and the issue you’re facing. We will make every effort to resolve the problem quickly and ensure a smooth experience.
5. Contact & Assistance
For any questions, clarifications, or technical support related to your purchase, you can contact us at:
Email: return@itisuniqueofficial.com
Our team typically responds within 24–48 business hours.
6. Agreement
By purchasing and downloading our digital products, you acknowledge that you have read, understood, and agreed to this Return Policy. This policy is part of our broader Terms of Service and Privacy Policy.
We appreciate your trust in It Is Unique Official and thank you for being part of our digital community.